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Customer Service: Providing a 5 Star Experience
Course Description
How would you like to be treated? Learn how to provide a five star service experience for people in your care home.
CPD: This course is worth 0.5 Continuing Professional Development Hours
Learning Outcomes
After viewing this program participants should be able to:
* Appreciate service as a fundamental philosophy
* Implement specific service strategies:
– the hospitality model
– going the extra mile
– exceeding expectations
– demonstrating courtesy
– under promising, over delivering
Course Code:
C150923Course Availability:
Available NowTopics:
Rights and ResponsibilitiesLibrary:
Residential CareCollection:
Individual Support